Frequently Asked Questions
Everything you need to know about Nala's Baby products, shipping, and care.
Are Nala's Baby products safe for newborns?
Yes, our entire range is specifically formulated to be gentle enough for newborns. All products are dermatologically tested, paediatrician approved, and made with naturally derived ingredients to protect delicate skin.
What is your shipping policy?
We offer standard and express shipping options. Orders are typically processed within 1-2 business days. Standard delivery usually takes 3-5 business days, and you will receive a tracking link via email once your order has shipped.
Are your products vegan and cruelty-free?
Absolutely. We are proud to be 100% vegan and cruelty-free. We do not test on animals, and we ensure all our ingredients are ethically sourced and plant-based.
What is your return policy?
We want you to be completely happy with your purchase. If you are not satisfied, you can return unopened and unused products within 30 days of delivery for a full refund. Please contact our support team to initiate a return.
Do you use synthetic fragrances or parabens?
No, we strictly avoid 'nasties.' Our products are free from parabens, sulfates, silicones, and synthetic fragrances. We use mild, allergen-free scents to ensure the highest safety standards for your baby.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.